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© 2018 by Paula Saneaux. All Rights Reserved. Washington DC | info@paulasaneaux.com

SHIPPING AND RETURN POLICY 

Shipping Policy

We ship to:
The United States
Internationally - Coming Soon

 

Processing time
The time the artist needs to prepare an order for shipping varies. Estimated delivery timeframes are based on items that receive one or more proof rounds and include printing or manufacturing, assembly, and packaging. Items without a proof or additional proof rounds will affect the delivery date.

 

For details, see individual items:
Original Paintings: Ready to ship in 7 days
Giclee Art Prints: Ready to ship in 8-10 days
Photography: Ready to ship in 8-10 days
Art for fun:  Coming Soon
Commissioned Paintings: Each commission will have its own terms.

 

Please allow up to 21 days to receive your purchase in the United States. Or write info@paulasaneaux.com  if you need to rush the order.

 

We will do the best to meet these shipping estimates, but we cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Any changes in the processing or delivery time will be informed.

 

Shipping Pricing 
Pricing reflects Standard shipping. Express shipping available, but additional costs may incur. Write info@paulasaneaux.com. 

 

For specific costs, see individual items:

Original Paintings
US shipping: Depends on the size of the painting, the shipping method and the delivery time chosen by the purchaser. 
International shipping: Coming Soon

Giclee Art Prints
US shipping: $15
International shipping: Coming Soon

Photography
US shipping: $15
International shipping: Coming Soon

Art For Fun
US shipping: Coming Soon
International shipping: Coming Soon

 

Estimated shipping times
United States: Up to 21 days
Europe: Coming Soon
Please allow up to 21 days to receive your purchase in the United States. Or write info@paulasaneaux.com if you need to rush the order. We will do the best to meet these shipping estimates, but we cannot guarantee them.
 
Shipping, Handling, and Insurance
The shipping, handling, and Insurance is the responsibility of the purchaser.
Cost varies depending on the size of the artwork and the shipping option.
Please, inquire about your preferred shipping option, if different from the standard.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. The artist is not responsible for delays due to customs.

Other Taxes
Coming soon.

Additional costs
Shipping and handling costs on Original Paintings will depend on the size of the painting, the shipping method and the delivery time chosen by the purchaser. 
Please note:

  • The shipping, handling, and Insurance is the responsibility of the purchaser.

  • Buyers are responsible for any customs and import taxes that may apply. The artist is not responsible for delays due to customs.

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, or in time, the buyer is responsible for any loss in value.

  • When returning an eligible product: Due to the personalized nature of the products, we will retain the 10% of the purchase cost, and we will refund the 90% when the conditions of return are met. We apologize for any inconvenience.

  • Some State taxes might apply.

Return & Refund Policy

Thanks for shopping at Paula Saneaux. If you are not satisfied with your purchase, we're here to help. We’ll handle your issue on a case-by-case basis to make it right.

 

Returns & exchanges
You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging.

  • Contact the artist within: 2 days of delivery

  • Ship items back within: 4 days of delivery

  • Shipping costs are non­refundable.

  • Purchaser will be responsible for paying for the shipping costs for returning the item.

 

Conditions of return

  • To be eligible for a return, the item needs to be unused and in the same condition that was received.

  • The item needs to be in the original packaging.

  • The item needs to have the receipt or proof of purchase.

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, or in time, the buyer is responsible for any loss in value.

 

The following items CANNOT  be returned

Because of the nature of these items, the shop of Paula Saneaux cannot accept exchanges or returns at this time following products. We apologize for any inconvenience:

  • Paintings

  • Custom or personalized orders

  • Commissions

  • Digital downloads

  • Items on sale

  • Framed/Matted Gliclee Art Prints or Framed/Matted Photography

 

The following items CAN be returned (when they are not custom or personalized, not commissions, not on sale, unframed/non-matted) as long as it meets the “Conditions of Return”:

  • Giclee Art Prints

  • Photographs

  • Art for Fun

 

Refunds

  • Due to the personalized nature of the products, we will retain 10% of the purchase cost, and we will refund the 90% when the conditions of return are met. We apologize for any inconvenience.

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  • Please remember, the shipping costs when purchasing the item are non­refundable.

 

Contact Us

If you have any questions on how to return your item to us, contact us info@paulasaneaux.com