PAULA SANEAUX SHOP POLICY

Shipping Info


We ship to: The United States Internationally - Coming Soon Please allow up to 21 days to receive your purchase in the United States. Or write paulasaneaux@gmail.com if you need to rush the order. The shipping, handling and Insurance is responsibility of the purchaser. Cost varies depending on the size of the artwork and the shipping option. Please, inquire about your preferred shipping option, if different from the standard. Please, refer to the Full Shipping and Return Policy here.




Costumer Care


The Shop of Paula Saneaux offers original paintings, art prints (giclee), art photographs and some retail custom designed pieces. All the pieces are made by Paula Saneaux. The images provided on this website are an approximation of the texture and paper or canvas sizes. They are not exact representations. Each product is carefully created. For more accurate views of the products, HD videos can be provided by request and camera calls can be programmed by appointment. Also, studio visit can be programmed by appointment in the Washington DC Metro Area (Centreville, Virginia). For any of these options, please write to paulasaneaux@gmail.com
The artworks come unframed unless otherwise noted. Any questions or personal requests, please contact paulasaneaux@gmail.com before making a purchase. When purchasing an Original Painting, a Sales Agreement will be signed between the purchaser and the artist (physically or virtually). It can be provided before purchasing the Original Painting by request.




Cancellations


We do not accept exchanges or cancellations. But please contact info@paulasaneaux.com if you have any problems with your order.




Return & Refund Policy


Thanks for shopping at Paula Saneaux. If you are not satisfied with your purchase, we're here to help. We’ll handle your issue on a case-by-case basis to make it right. Returns & exchanges
You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging. Contact the artist within: 2 days of delivery
Ship items back within: 4 days of delivery Shipping costs are non­refundable. You will be responsible for paying for your own shipping costs for returning your item. Conditions of return
To be eligible for a return, the item needs to be unused and in the same condition that was received. The item needs to be in the original packaging. The item needs to have the receipt or proof of purchase. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, or in time, the buyer is responsible for any loss in value. The following items CANNOT be returned Because of the nature of these items, the shop of Paula Saneaux cannot accept exchanges or returns at this time following products. We apologize for any inconvenience:

  • Paintings
  • Custom or personalized orders
  • Commissions
  • Digital downloads
  • Items on sale
  • Framed/Matted Gliclee Art Prints or Framed/Matted Photography
The following items CAN be returned (when they are not custom or personalized, not comminssions, not on sale, unframed/non-matted) as long as it meets the “Conditions of Return”:
  • Giclee Art Prints
  • Photographs
  • Art for Fun
Refunds Due to the personalized nature of the products, we will retain the 10% of the purchase cost, and we will refund the 90% when the conditions of return are met. We apologize for any inconvenience. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Please remember, the shipping costs are non­refundable. Contact Us If you have any questions on how to return your item to us, contact us paulasaneaux@gmail.com




Payment Method


The shop of Paula Saneaux keeps your payment information secure. The shop of Paula Saneaux shops never receives your credit card information. Card details are never fully revealed, although Stripe’s Dashboard and API do provide limited information about the card (such as its last four digits, expiration date, and brand). We accept payments via Credit Cards, Debit Cards, PayPal, Check and US Bank Deposit. For payments via Check and US Bank Deposit, contact paulasaneaux@gmail.com to request the pertaining info, preferably before the purchase.




Warranties


The Original Paintings are certified to be free from all defects due to faulty craftsmanship or faulty materials for a period of six months from date of sale. If flaws shall appear during this time, the artist shall make repairs. Damage caused by the purchaser or purchaser’s environment are not part of this warranty. More details will be written on the "Sales Agreement."




Copyright


Copyright of artwork is held by the artist.




Privacy Policy


Protecting your privacy is very important to us. Your personal and purchase information will never be shared, rented, or sold to a third party. We hate spam, too! Card details are never fully revealed, although Stripe’s Dashboard and API do provide limited information about the card (such as its last four digits, expiration date, and brand). You can read our full Privacy Policy here.





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© 2018 by Paula Saneaux. All Rights Reserved. Washington DC | info@paulasaneaux.com