Shipping and Returns
Please allow 1-2 weeks for shipping confirmation because some prints are made to order and because of the handling of the paintings; however, they frequently ship sooner. If you need faster shipping, please contact us via email.
Your print will arrive protected in an archival sleeve or covered in archival paper and shipped in a flat, rigid mailer or mailing tube depending on size, material, and destination. Your original painting will be specially packaged according to size and destination.
International buyers are responsible for customs fees. Please keep in mind that once your package has shipped, we have no control over shipping times and are not responsible for missing packages. While it is uncommon, there are times when international orders are delayed due to customs, so we are unable to guarantee shipping times. If you would like to upgrade your shipping, please contact us and we will gladly assist you.
If you are dissatisfied with your print or original painting, you will receive a refund once the artwork is returned in good condition. Unfortunately, we are unable to provide refunds after 5 days of receiving the artwork. The cost of the artwork minus shipping charges will be refunded.
Please keep in mind:
Buyer can return original paintings and prints and will receive a refund (less shipping charges) if the artwork is returned in its original condition.
Buyer must return the item within 5 days of receipt.
Buyer must package the painting or print in the same manner in which it arrived (you may reuse the packaging).
Buyer is responsible for return shipping costs (you may reuse the packaging).
Once we have the painting or print in perfect condition, we can proceed with a refund (less shipping charges).
If an item is not returned in its original condition, the buyer is responsible for any loss in value (as agreed upon with the seller).
Custom commissions are not refundable or returnable. All commission sales are final. You can make changes while the piece is being created.
Please contact us if you have any questions about this return policy.